Privacy Policy

Who We Are

At Gem Travels & Tours Limited, we are committed to providing excellent service to all customers, protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://gemtravelsng.com.

Your Information

We may collect personal information from you in various ways, including:

• When you browse our website: IP address, browser type, pages visited, and other usage data through cookies or similar technologies.

• When you contact us: Any additional information you provide voluntarily (e.g., inquiries, reviews, or feedback).

• When you book a trip or tour: Name, email, phone number, address, passport details, and payment information.

We use the information we collect to:

• Process and manage bookings and reservations.

• Communicate with you about your bookings, updates, and customer service inquiries.

• Personalise your user experience.

• Improve our website and services.

• Send promotional emails and travel offers (you can opt out at any time).

• Comply with legal obligations and prevent fraud.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your browsing experience and gather analytical data. You can manage cookie preferences through your browser settings.

Content from Third-Party Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.) or links to third-party websites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. We are not responsible for their privacy practices and encourage you to read their policies.

Who We Share Your Data With

We may share your personal information with:

• Service providers such as airlines, hotels, tour operators, and payment processors necessary to fulfill your booking.
• Third-party tools (e.g., email marketing platforms or website analytics services).
• Legal authorities if required by law or necessary to protect our rights.

We do not sell your personal data to third parties.

Your Data Rights

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you or opt out of marketing communication. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, please contact us at info@gemtravelsng.com.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Gem Travels & Tours Limited
Email: info@gemtravelsng.com
Phone: +234 (0) 810-987-6323
Address: Ground Floor, 17 Ahmed Onibudo, VI, Lagos, Nigeria